When opening someone's account, the first question is about information that the tkok App privacy policy clarifies
tkok App Privacy Policy, Data Security and Cookie Rules
Since 2022, how tkok collects, stores, and deletes data is explained step by step on this page; what information Dhaka and Bangladesh users provide, why they provide it, and when they can control it, all in plain language
In the sections below you will find the full path of collection, retention, use, sharing and deletion; there are notes relevant for bKash, Nagad or Rocket users as well
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- Data protection rules are kept clear
- Cookies remember sessions and preferences
- Account information is used in a limited way
What information is collected by tkok App
When someone new registers to tkok, usually name, contact details and login data are required only to operate the account, and as little as needed is collected
Along with this, device type, browser, IP and cookie-related information may also come; many users in Dhaka open the APK on mobile first, so basic installation logs may also be kept
What is checked during collection
Data is captured at sign-in, page load and support tickets
In Bangladesh, when the network is slow, sessions do not break repeatedly, so cookies are needed
How data is stored
The information sent when logging into tkok is stored in separate layers; the parts needed for ongoing work and security-related parts are not stored in one place
This allows sessions from users coming from Dhaka or Chittagong to be organized and tracked; maintenance to ensure limited access, login monitoring and 99.8% uptime
Focus in storage
Only necessary data is kept; unnecessary things are not kept
When the account is closed, extra data is gradually removed
What data is used for
The main purpose of data in the tkok App is to run the account and keep the experience simple; preferences, security notifications and support history are used
Viewing transactions on bKash, Nagad or Rocket is also used as part of the process; it helps detect where a user is signing in from and which device, aiding risk detection
Practical benefits for users
Login is faster; support also works more reliably
Previous settings stay remembered, so you don't have to redo everything
Who data may be shared with
Some information may go only with trusted service partners; that is for hosting, security verification, or running support tools
Before sharing, necessity, limits and security checks are performed; tkok's goal is that a user entering from Dhaka does not have their information scattered unnecessarily
Short list of sharing policies
- Shared only for work purposes
- Third-party access is limited
- Unnecessary selling or spreading does not occur
Cookie, Rights and Deletion Rules
Without cookies, many preferences must be set repeatedly, so small data is used for language, session and security
You can see, correct or limit your own information; when needed you can request data deletion, and it is resolved step by step based on account status
How user controls work
Requests are seen when reported to the support team
If there is no legal requirement, unnecessary data is not kept
Read Privacy HelpWhere to write if you need help
On the tkok Help page you will find separate guidance on privacy, cookies and accounts; if you want you can also view security settings on the tkok Security page
For Bangladesh users, this information is especially useful, especially when the phone is shared; ultimately you control your data in the tkok App
If you have questions, write to support; if needed, request copies, corrections or deletion of information
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